PRIVACY POLICY
Effective Date: July 2026
Welcome to Dr. Rahsya ("Dr. Rahsya", "we", "our", or "us"). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, purchase our products, or interact with us through any online or offline channels.
Our goal is to provide you with a secure, transparent, and seamless shopping experience while respecting your privacy rights.
By accessing or using our website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue using our website.
Please note that this Privacy Policy may be updated periodically without prior notice. We encourage you to review this page regularly to stay informed about how we protect your information.
This Privacy Policy forms an integral part of our Terms & Conditions.
1. Information We Collect
To provide you with a better shopping experience, we may collect different categories of information depending on how you interact with our website.
Personal Information
When you create an account, place an order, subscribe to our newsletter, contact customer support, or otherwise interact with our website, we may collect information including but not limited to:
Providing this information is voluntary; however, certain services may not be available without the required information.
Automatically Collected Information
When you browse our website, certain information may automatically be collected through your browser or device, including:
This information helps us understand visitor behaviour and improve our website performance.
Order Information
When you purchase products from Dr. Rahsya, we may collect information related to your order, including:
This information is necessary for processing and fulfilling your order.
Customer Support Information
If you contact our customer support team via email, phone, WhatsApp, or contact forms, we may collect:
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Name
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Contact Information
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Order Details
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Customer Queries
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Feedback
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Complaint Information
This information helps us respond efficiently and improve our customer service.
2. Payment Information
For your security and privacy, Dr. Rahsya does not collect or store your credit card, debit card, UPI PIN, CVV, net banking credentials, or other sensitive payment information.
Payments made through our website are securely processed by trusted third-party payment gateway providers that comply with industry security standards.
We only receive limited transaction-related information necessary for order confirmation and payment verification.
3. Registration
Certain features of our website may require you to create an account.
During registration, you may be asked to provide:
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Full Name
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Email Address
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Mobile Number
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Password
Creating an account allows you to:
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Track your orders
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View purchase history
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Save shipping addresses
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Manage your profile
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Receive order updates
You are responsible for maintaining the confidentiality of your account credentials. Please do not share your password with others. If you suspect unauthorized access to your account, kindly change your password immediately and contact our customer support team.
4. Cookies & Similar Technologies
Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies are small text files stored on your device that help improve website functionality and remember your preferences.
We use cookies for purposes including:
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Remembering login sessions
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Keeping products in your shopping cart
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Improving website performance
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Understanding website traffic
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Enhancing user experience
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Measuring marketing campaign performance
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Preventing fraudulent activities
Most web browsers allow you to disable cookies through browser settings. However, disabling cookies may affect certain features of the website.
5. Analytics & Website Performance
We may use website analytics tools to better understand how visitors interact with our website.
Analytics information may include:
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Number of visitors
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Most viewed pages
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Bounce rate
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Session duration
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Geographic location
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Device type
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Browser information
This information is collected in an aggregated manner and is used solely to improve website functionality and customer experience.
6. Web Beacons & Tracking Technologies
Our website may use web beacons, pixel tags, and similar technologies to:
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Measure website performance
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Analyze visitor engagement
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Improve advertising campaigns
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Understand customer interactions
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Optimize user experience
These technologies generally work alongside cookies and help us understand how visitors use our website.
If you disable cookies in your browser, certain tracking technologies may not function as intended.
7. How We Use Your Personal Information
Dr. Rahsya uses the information collected from customers to provide a secure, efficient, and personalized shopping experience. The information we collect helps us improve our products, services, and overall customer satisfaction.
Your personal information may be used for the following purposes:
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Processing and fulfilling your orders.
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Confirming, shipping, and delivering purchased products.
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Processing payments securely through trusted payment service providers.
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Providing customer support and responding to your enquiries.
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Sending order confirmations, invoices, shipping updates, and delivery notifications.
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Managing returns, refunds, cancellations, and replacements.
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Improving the performance, usability, and functionality of our website.
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Personalizing your shopping experience based on your preferences.
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Preventing fraudulent transactions, unauthorized access, and other security concerns.
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Complying with applicable legal and regulatory requirements.
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Conducting internal analysis, reporting, and business improvements.
Where you have provided your consent, we may also send promotional communications regarding our products, offers, wellness articles, newsletters, and company updates. You may opt out of these communications at any time.
8. Marketing Communications
If you choose to subscribe to our newsletter or provide your email address while placing an order, you may receive communications from Dr. Rahsya relating to:
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New product launches
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Exclusive offers and promotions
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Wellness articles and educational content
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Seasonal campaigns
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Product availability updates
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Brand announcements
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Customer surveys
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Special events
Marketing emails are sent only to customers who have provided their consent or where otherwise permitted by applicable law.
Every promotional email includes an "Unsubscribe" link, allowing you to stop receiving future marketing communications at any time.
9. SMS, WhatsApp & Telephone Communications
If you provide your mobile number while placing an order or contacting us, we may communicate with you via:
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SMS
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WhatsApp
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Telephone Calls
These communications may include:
Standard messaging or data charges from your mobile service provider may apply. Dr. Rahsya does not charge any additional fee for these communications.
10. Customer Service Communications
To ensure a smooth shopping experience, we may contact you regarding:
These communications are considered essential for providing our services and are not promotional in nature.
11. Personalized Shopping Experience
We aim to provide a shopping experience tailored to your preferences.
Information collected may be used to:
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Recommend products that may be relevant to your interests.
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Display products based on your browsing history.
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Improve search results.
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Save your shopping preferences.
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Remember your cart items.
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Enhance website usability.
Our goal is to make your shopping experience more convenient and personalized.
12. Surveys, Feedback & Promotions
From time to time, Dr. Rahsya may invite customers to participate in:
Participation is entirely voluntary.
Information collected through these activities helps us improve our products, website, and customer experience.
Specific promotions may have separate terms and conditions that will be made available before participation.
13. Employment Opportunities
If you apply for employment with Dr. Rahsya by submitting your resume or other personal information, we may use this information to:
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Evaluate your application.
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Contact you regarding employment opportunities.
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Maintain records for future recruitment purposes (unless you request otherwise).
Your employment-related information will be treated confidentially and used only for recruitment purposes.
14. Third-Party Advertising
Our website may display advertisements or promotional content from third-party partners.
These third parties may use cookies or similar technologies to display advertisements that are relevant to your interests.
Dr. Rahsya does not control the privacy practices of third-party advertising providers. We encourage you to review their respective privacy policies before interacting with their services.
15. Links to External Websites
Our website may contain links to external websites operated by third parties.
These websites are governed by their own privacy policies and practices.
Dr. Rahsya is not responsible for the privacy practices, content, products, or services offered by any third-party websites.
We encourage users to review the privacy policies of any external websites they visit.
16. Sharing of Personal Information
We value your privacy and do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
However, we may share your information with trusted third-party service providers when necessary to operate our business and provide our services.
These may include:
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Payment Gateway Providers
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Shipping & Courier Partners
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Website Hosting Providers
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Cloud Service Providers
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Technology & Software Partners
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Customer Support Platforms
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Marketing Service Providers
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Analytics Providers
These service providers receive only the information necessary to perform their services and are required to protect your information in accordance with applicable privacy laws.
17. Legal Disclosure
We may disclose your personal information when required to:
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Comply with applicable laws, regulations, or legal processes.
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Respond to lawful requests from government authorities.
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Enforce our Terms & Conditions.
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Protect the rights, property, or safety of Dr. Rahsya, our customers, employees, or the public.
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Detect, investigate, or prevent fraud, security incidents, or other unlawful activities.
Any such disclosure will be made only when required or permitted by law.
18. Business Transfers
In the event of a merger, acquisition, restructuring, sale of assets, or transfer of ownership involving Dr. Rahsya, your personal information may be transferred as part of the business assets.
Any successor entity will be required to continue protecting your personal information in accordance with this Privacy Policy or provide notice of any material changes.
19. Security Measures
At Dr. Rahsya, we take the security of your personal information seriously. We implement appropriate technical, administrative, and organizational safeguards to help protect your information from unauthorized access, misuse, alteration, disclosure, or destruction.
Our security measures include:
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Secure Socket Layer (SSL) encryption for data transmission.
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Secure payment processing through trusted payment gateway providers.
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Restricted access to customer information on a need-to-know basis.
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Regular monitoring of website security.
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Secure storage of customer information.
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Routine software updates and security maintenance.
While we strive to use commercially acceptable methods to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
20. Data Retention
We retain your personal information only for as long as necessary to:
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Process and complete your orders.
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Provide customer support.
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Maintain order history.
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Comply with applicable legal, tax, and accounting obligations.
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Resolve disputes.
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Enforce our agreements.
When your personal information is no longer required, we will securely delete, anonymize, or archive it in accordance with applicable laws.
21. International Data Transfers
Your information may be processed or stored using secure cloud-based service providers or technology platforms that operate within or outside your country of residence.
Whenever personal information is transferred internationally, we take reasonable measures to ensure that it remains protected in accordance with applicable data protection laws and this Privacy Policy.
22. Your Privacy Rights
Depending on applicable laws, you may have the right to:
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Request access to your personal information.
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Request correction of inaccurate or incomplete information.
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Request deletion of your personal information where legally permissible.
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Withdraw your consent for marketing communications.
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Request a copy of the information we hold about you.
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Object to certain types of processing.
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Request that we update your account information.
To exercise any of these rights, please contact our Customer Support team using the contact details provided below.
We may request identity verification before processing your request to help protect your privacy.
23. Managing Your Account Information
If you have created an account with Dr. Rahsya, you may update certain personal information at any time by logging into your account.
You may update information such as:
Keeping your information accurate helps us provide better service.
24. Cookies Preferences
Most internet browsers allow you to:
Please note that disabling cookies may affect certain website features, including:
25. Children's Privacy
Our website and products are intended for individuals who are 18 years of age or older.
We do not knowingly collect personal information from children under the age of 18.
If we become aware that personal information has been collected from a child without appropriate parental or legal guardian consent, we will take reasonable steps to remove such information from our records.
If you believe that a child has provided us with personal information, please contact us immediately.
26. Third-Party Services
To operate our business efficiently, we may work with trusted third-party service providers, including but not limited to:
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Payment Gateway Providers
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Courier & Logistics Partners
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Cloud Hosting Providers
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Email Service Providers
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SMS & WhatsApp Communication Providers
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Analytics Platforms
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Marketing Platforms
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Customer Support Tools
These service providers are authorized to process information only for the services they perform on our behalf and are expected to maintain appropriate confidentiality and security standards.
27. Business Continuity & Corporate Changes
If Dr. Rahsya undergoes a merger, acquisition, restructuring, sale of assets, or other corporate transaction, customer information may be transferred as part of the business assets.
Any successor organization will continue to protect your information in accordance with this Privacy Policy or provide appropriate notice if material changes are made.
28. Policy Updates
We may update this Privacy Policy from time to time to reflect:
Whenever significant changes are made, the updated Privacy Policy will be published on this page along with the revised "Last Updated" date.
Your continued use of the website after changes become effective constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this page periodically.
29. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us.
Brand Name
Dr. Rahsya
Marketed By
Risa Misa Traders
Near Surya Public School, First Floor, Front Side,
12/12-A, Gali No. 2, Saket Block, Mandawali,
Delhi – 110092, India
Customer Support
Phone: +91 85951 26243
Email: risamisatradesl@gmail.com
30. Grievance Officer
If you have any concerns regarding the processing of your personal information or wish to raise a complaint, you may contact our Grievance Officer.
We will make reasonable efforts to acknowledge and resolve your concern within a reasonable timeframe in accordance with applicable laws.
Grievance Officer
Brand: Dr. Rahsya
Email: risamisatradesl@gmail.com
Customer Care: +91 85951 26243
31. Your Consent
By accessing, browsing, registering an account, placing an order, subscribing to our communications, or otherwise using the Dr. Rahsya website, you acknowledge that you have read, understood, and agreed to the collection, use, storage, and disclosure of your information as described in this Privacy Policy.
If you do not agree with this Privacy Policy, we recommend that you discontinue the use of our website and services.
32. Fraud Prevention
At Dr. Rahsya, protecting our customers and maintaining a secure shopping environment is one of our highest priorities.
To help prevent fraudulent transactions, identity theft, unauthorized account access, payment fraud, and other suspicious activities, we may monitor website usage, customer accounts, and purchase activity using automated systems and manual verification processes.
Where necessary, we may:
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Verify customer identity before processing an order.
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Contact you to confirm order details.
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Delay shipment until verification is completed.
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Cancel or refuse orders suspected of fraudulent activity.
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Restrict access to customer accounts involved in suspicious behaviour.
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Report suspected unlawful activities to the appropriate authorities where required by law.
These measures are implemented to protect both our customers and our business.
33. Accuracy of Information
You are responsible for ensuring that all personal information provided to Dr. Rahsya is accurate, complete, and up to date.
Providing incorrect or outdated information may affect:
If any of your information changes, you may update your account through our website or contact our Customer Support team for assistance.
34. Google Analytics & Advertising Technologies
To improve our website and better understand customer interactions, Dr. Rahsya may use trusted analytics and advertising technologies, including but not limited to:
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Google Analytics
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Google Ads Conversion Tracking
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Google Tag Manager
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Meta Pixel (Facebook Pixel)
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Shopify Analytics
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Similar analytics and advertising tools
These technologies may collect information such as:
This information helps us:
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Improve website functionality.
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Enhance user experience.
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Measure the effectiveness of marketing campaigns.
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Understand customer preferences.
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Deliver relevant advertisements and content.
These tools do not provide us with your complete payment credentials or other sensitive financial information.
35. Social Media Platforms
Dr. Rahsya maintains an active presence across various social media platforms to engage with our customers and share educational content, product updates, and wellness information.
These platforms may include:
If you choose to interact with us through these platforms, the information you share is also subject to the respective platform's privacy policies and terms of use.
We encourage you to review the privacy policies of any third-party social media platforms before sharing your personal information.
36. Suspension or Termination of Accounts
Dr. Rahsya reserves the right to suspend, restrict, or terminate customer accounts without prior notice if we reasonably believe that a user has:
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Violated our Terms & Conditions.
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Engaged in fraudulent or unlawful activity.
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Misused promotional offers or discount codes.
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Attempted unauthorized access to our systems.
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Provided false or misleading information.
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Used the website in a manner that may harm Dr. Rahsya, other customers, or third parties.
Any such action will be taken in accordance with applicable laws and our internal policies.
37. Data Security Incident
While we implement appropriate technical and organizational safeguards to protect your personal information, no method of electronic transmission or storage can guarantee complete security.
In the unlikely event of a security incident affecting your personal information, Dr. Rahsya will:
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Promptly investigate the incident.
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Take reasonable steps to contain and resolve the issue.
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Notify affected individuals where required by applicable law.
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Cooperate with relevant authorities when necessary.
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Review and strengthen our security measures to help prevent similar incidents.
38. Website Availability
We strive to ensure that our website remains accessible and functions efficiently at all times.
However, there may be occasions when the website is temporarily unavailable due to:
Dr. Rahsya shall not be liable for any loss or inconvenience arising from temporary interruptions or unavailability of the website.
39. Intellectual Property
Unless otherwise stated, all content available on the Dr. Rahsya website, including but not limited to:
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Brand name
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Logos
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Product names
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Product descriptions
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Images
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Videos
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Graphics
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Icons
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Website design
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Layout
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Blog articles
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Educational content
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Text
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Visual elements
is the intellectual property of Dr. Rahsya or its licensors and is protected under applicable intellectual property laws.
No content from this website may be copied, reproduced, modified, distributed, republished, transmitted, or commercially exploited without prior written permission from Dr. Rahsya.
40. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.
Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Delhi, India, unless otherwise required by applicable law.
41. Business Information
Brand Name
Dr. Rahsya
Marketed By
Risa Misa Traders
Near Surya Public School, First Floor, Front Side,
12/12-A, Gali No. 2, Saket Block, Mandawali,
Delhi – 110092, India
Manufactured By
SWADHINTA HERBALS (OPC) PRIVATE LIMITED
C-246, First Floor, Aravali Vihar By Pass Road,
Murlipura, Jaipur, Rajasthan – 302013, India
Customer Support
Phone: +91 85951 26243
Email: risamisatradesl@gmail.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
42. Final Statement
Your trust is important to us.
At Dr. Rahsya, we are committed to protecting your privacy, safeguarding your personal information, and maintaining transparency in the way we collect, use, store, and protect your data.
We continuously review and improve our privacy practices to align with evolving technologies, customer expectations, and applicable legal requirements.
By using our website, creating an account, purchasing our products, or interacting with our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
Thank you for choosing Dr. Rahsya. We appreciate your trust and look forward to serving you with quality products and a secure shopping experience.
