TERMS & CONDITIONS
Effective Date: July 2026
Welcome to Dr. Rahsya. These Terms & Conditions ("Terms") govern your access to and use of the Dr. Rahsya website, products, and services. By accessing or using our website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our website.
These Terms constitute a legally binding agreement between you ("Customer", "User", "You", or "Your") and Dr. Rahsya ("Company", "We", "Us", or "Our").
Please read these Terms carefully before placing an order or using any part of our website.
1. Acceptance of Terms
By accessing, browsing, registering an account, or purchasing products from the Dr. Rahsya website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on our website.
If you do not agree with these Terms, you should discontinue using the website immediately.
2. Eligibility
To use our website or purchase products from Dr. Rahsya, you must:
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Be at least 18 years of age or have the consent of a parent or legal guardian.
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Have the legal capacity to enter into a binding agreement.
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Provide accurate and complete information when creating an account or placing an order.
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Use the website only for lawful purposes.
We reserve the right to refuse service, suspend accounts, or cancel orders if these eligibility requirements are not met.
3. About Dr. Rahsya
Dr. Rahsya is an online wellness brand offering proprietary food products and related wellness products through its official website.
Our products are intended to complement a balanced diet and healthy lifestyle. Product information available on the website is provided for general informational purposes only and should not be considered medical advice.
4. Account Registration
Some features of the website may require you to create an account.
When registering an account, you agree to:
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Provide accurate and complete information.
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Keep your login credentials confidential.
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Update your account information whenever necessary.
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Accept responsibility for all activities carried out through your account.
You must notify us immediately if you suspect any unauthorized access to your account.
5. Website Use
You agree to use our website responsibly and only for lawful purposes.
You agree not to:
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Use the website for fraudulent or unlawful activities.
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Attempt unauthorized access to our systems.
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Upload harmful software, viruses, or malicious code.
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Interfere with website security or functionality.
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Copy or misuse website content without permission.
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Misrepresent your identity.
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Violate any applicable laws while using our services.
We reserve the right to restrict or terminate access for users who violate these Terms.
6. Product Information
We strive to ensure that all product descriptions, images, pricing, and other information displayed on our website are accurate and up to date.
However:
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Product images are for illustrative purposes only.
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Actual product packaging may vary slightly.
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Product colours may differ depending on your screen settings.
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We reserve the right to correct typographical errors, pricing mistakes, or product information without prior notice.
Nothing on this website should be interpreted as a guarantee of specific outcomes or results.
7. Pricing
All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise specified.
Prices may change without prior notice.
Applicable taxes, shipping charges, or other fees will be displayed during checkout before you complete your purchase.
8. Product Availability
All products are subject to availability.
We reserve the right to:
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Limit product quantities.
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Discontinue products.
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Modify product specifications.
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Refuse orders if products become unavailable.
If a product becomes unavailable after an order has been placed, we will notify you and process any applicable refund in accordance with our Refund Policy.
9. Orders & Order Acceptance
Placing an order on our website constitutes an offer to purchase our products.
Your order is considered accepted only after:
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Payment has been successfully processed (where applicable).
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Order verification has been completed.
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Order confirmation has been issued by Dr. Rahsya.
We reserve the right to cancel or refuse any order at our sole discretion, including orders affected by pricing errors, suspected fraud, stock unavailability, or inaccurate customer information.
10. Payment Terms
We accept payment through secure payment methods made available during checkout.
Payments are processed through trusted third-party payment gateway providers.
Dr. Rahsya does not store your complete debit card, credit card, or banking credentials.
Orders may not be processed until payment authorization has been successfully completed.
11. Order Confirmation
Once you place an order on the Dr. Rahsya website, you will receive an order confirmation via email, SMS, WhatsApp, or other available communication channels. This confirmation acknowledges that we have received your order request.
Please note that an order confirmation does not constitute acceptance of your order. Your order will be processed only after successful payment verification (where applicable), product availability confirmation, and internal order verification.
If we are unable to process your order for any reason, we will notify you as soon as reasonably possible.
12. Shipping & Delivery
Dr. Rahsya aims to process and dispatch orders within the estimated timelines mentioned on our website.
Delivery timelines may vary depending on factors such as:
Estimated delivery dates are provided for convenience only and should not be considered guaranteed delivery commitments.
Complete details regarding shipping and delivery are available in our Shipping Policy.
13. Returns, Refunds & Replacements
Returns, refunds, replacements, and cancellations are governed by our Return & Refund Policy.
Customers are encouraged to review the policy before placing an order.
Refunds, if approved, will generally be processed through the original payment method or another suitable method, depending on the circumstances.
Certain products may not be eligible for return due to hygiene, safety, or regulatory reasons.
14. Cancellation of Orders
Orders may be cancelled only in accordance with our Cancellation Policy.
Dr. Rahsya reserves the right to cancel any order if:
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Payment cannot be verified.
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Incorrect pricing has been displayed.
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Products become unavailable.
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Fraudulent activity is suspected.
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Customer information is inaccurate.
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Delivery is not possible.
If an order is cancelled by Dr. Rahsya after payment has been successfully received, the applicable refund will be processed in accordance with our Refund Policy.
15. Product Usage
Customers should always read the product label, directions for use, storage instructions, and other information before using any product purchased from Dr. Rahsya.
Products should be used only in accordance with the instructions provided on the product packaging.
Our products are intended to complement a balanced diet and healthy lifestyle.
Customers should consult a qualified healthcare professional before using any product if they:
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Are pregnant or nursing.
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Have an existing medical condition.
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Are taking prescription medications.
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Have known allergies.
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Have any concerns regarding product suitability.
16. Product Information Disclaimer
Product descriptions, ingredient lists, nutritional information, images, and educational content published on our website are intended for general informational purposes only.
While we make reasonable efforts to ensure accuracy, we do not guarantee that all information is complete, current, or error-free.
Customers should always refer to the product packaging for the most accurate and up-to-date information.
17. Promotions & Discount Offers
From time to time, Dr. Rahsya may offer:
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Promotional campaigns
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Discount codes
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Seasonal offers
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Bundle offers
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Referral programs
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Loyalty rewards
Unless otherwise stated:
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Promotions cannot be combined.
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Offers have limited validity.
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Promotions are subject to availability.
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Offers may be modified or withdrawn without prior notice.
Dr. Rahsya reserves the right to cancel promotional benefits in cases of misuse or fraudulent activity.
18. Gift Cards & Store Credits (If Applicable)
If gift cards or store credits are introduced by Dr. Rahsya, they will be subject to separate terms and conditions.
Unless otherwise specified:
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Gift cards cannot be exchanged for cash.
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Store credits are non-transferable.
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Expired gift cards may not be revalidated.
19. Customer Responsibilities
By using our website, you agree to:
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Provide accurate information.
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Maintain the confidentiality of your account credentials.
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Review product information before purchase.
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Use products responsibly and according to the directions provided.
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Comply with all applicable laws while using our website.
You are responsible for ensuring that the products purchased are suitable for your personal requirements.
20. Prohibited Activities
Users must not:
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Engage in fraudulent transactions.
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Use another person's account without authorization.
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Attempt to interfere with website security.
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Upload malicious software or viruses.
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Copy, reproduce, or redistribute website content without permission.
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Scrape or extract website data using automated tools.
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Misrepresent their identity.
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Use the website for unlawful purposes.
Violation of these Terms may result in suspension or termination of your account.
21. Intellectual Property Rights
All content available on the Dr. Rahsya website, including but not limited to:
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Logos
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Brand names
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Product names
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Images
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Videos
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Product descriptions
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Website layout
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Graphics
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Icons
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Blog articles
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Educational content
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Text
is owned by or licensed to Dr. Rahsya and is protected by applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, published, or commercially exploited without prior written permission from Dr. Rahsya.
22. User-Generated Content
If you submit reviews, comments, feedback, testimonials, photographs, or other content to Dr. Rahsya, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, display, and distribute such content for business purposes, subject to applicable laws.
You confirm that any content submitted by you:
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Is accurate.
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Does not infringe third-party rights.
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Is not unlawful, offensive, defamatory, or misleading.
Dr. Rahsya reserves the right to remove user-generated content that violates these Terms.
23. Disclaimer of Warranties
The Dr. Rahsya website, its content, products, and services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, except as required under applicable law.
While we make reasonable efforts to ensure that the information provided on our website is accurate and up to date, we do not warrant that:
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The website will always be available without interruption.
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The website will be free from technical errors or viruses.
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Product descriptions, images, or pricing will always be completely accurate.
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Website content will always be current or complete.
Nothing contained on this website should be interpreted as medical advice, diagnosis, treatment, or a guarantee of any specific outcome.
24. Product Disclaimer
Dr. Rahsya products are proprietary food products intended to complement a balanced diet and healthy lifestyle.
The information provided on this website, including product descriptions, blog articles, educational content, and other materials, is for general informational purposes only.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
Individual experiences may vary depending on personal factors, lifestyle, nutrition, and other circumstances.
Customers should carefully read all product labels before use and consult a qualified healthcare professional if they have any questions regarding product suitability.
25. Limitation of Liability
To the maximum extent permitted by applicable law, Dr. Rahsya shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to:
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Use of the website.
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Inability to access the website.
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Delays in website availability.
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Product misuse.
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Incorrect information provided by customers.
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Delayed deliveries caused by third-party courier partners.
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Events beyond our reasonable control.
Our total liability for any claim relating to a product purchased through our website shall not exceed the purchase price paid for that product, except where otherwise required by applicable law.
Nothing in these Terms excludes any rights that cannot legally be excluded under applicable consumer protection laws.
26. Indemnification
You agree to indemnify, defend, and hold harmless Dr. Rahsya, its owners, directors, employees, affiliates, representatives, partners, suppliers, and service providers from and against any claims, liabilities, damages, losses, expenses, or legal costs arising out of:
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Your use of the website.
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Your breach of these Terms & Conditions.
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Your violation of applicable laws.
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Your misuse of our products or services.
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Your infringement of the rights of any third party.
27. Force Majeure
Dr. Rahsya shall not be held responsible for any delay or failure to perform its obligations due to events beyond its reasonable control, including but not limited to:
During such events, our obligations shall be suspended for the duration of the event.
28. Privacy
Your use of the Dr. Rahsya website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
29. Third-Party Links
Our website may contain links to third-party websites, applications, or services for your convenience.
These external websites operate independently of Dr. Rahsya.
We do not control, endorse, or assume responsibility for:
Users access third-party websites at their own discretion and should review their respective policies before interacting with them.
30. Electronic Communications
By using our website or communicating with Dr. Rahsya electronically, you agree to receive communications from us through electronic means, including:
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Email
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SMS
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WhatsApp
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Website notifications
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Order updates
These communications satisfy any legal requirement that such communications be made in writing.
31. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of India.
Nothing in these Terms is intended to limit or exclude any consumer rights that cannot legally be waived under applicable law.
32. Jurisdiction
Any disputes arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts located in Delhi, India, unless otherwise required by applicable law.
33. Changes to These Terms
Dr. Rahsya reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice.
Any updates will become effective immediately upon publication on our website unless otherwise stated.
Customers are encouraged to review these Terms periodically.
Continued use of the website after changes have been published constitutes acceptance of the revised Terms.
34. Severability
If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue to remain valid and enforceable to the fullest extent permitted by law.
35. Waiver
Failure by Dr. Rahsya to enforce any provision of these Terms & Conditions shall not be considered a waiver of our right to enforce that provision or any other provision at a later time.
36. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Cancellation Policy, Disclaimer, and any other policies published on our website, constitute the complete agreement between you and Dr. Rahsya regarding the use of our website and services.
37. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us using the details below.
Brand Name
Dr. Rahsya
Marketed By
Risa Misa Traders
Near Surya Public School, First Floor, Front Side,
12/12-A, Gali No. 2, Saket Block, Mandawali,
Delhi – 110092, India
Manufactured By
SWADHINTA HERBALS (OPC) PRIVATE LIMITED
C-246, First Floor, Aravali Vihar By Pass Road,
Murlipura, Jaipur, Rajasthan – 302013, India
Customer Support
Phone: +91 85951 26243
Email: risamisatradesl@gmail.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
38. Final Statement
By accessing or using the Dr. Rahsya website, creating an account, or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
We appreciate your trust in Dr. Rahsya and are committed to providing a secure, transparent, and reliable online shopping experience. We continuously review our policies to ensure they remain clear, fair, and aligned with applicable laws and industry best practices.
Thank you for choosing Dr. Rahsya.
