Shipping Policy
Effective Date: July 2026
At Dr. Rahsya, we are committed to delivering your orders safely, efficiently, and in a timely manner. This Shipping Policy outlines how we process, dispatch, and deliver orders placed through our website.
Please read this policy carefully before placing an order. By purchasing products from our website, you agree to the terms outlined below.
This Shipping Policy should be read together with our Terms & Conditions, Privacy Policy, Return & Refund Policy, and Cancellation Policy.
1. Order Processing
Once your order has been successfully placed, our team will begin processing it for dispatch.
Orders are generally processed within 1–2 business days, excluding Sundays, public holidays, and other non-working days.
Please note that processing an order does not necessarily mean that it has been shipped. Orders are subject to:
Orders placed after business hours may be processed on the next working day.
2. Order Confirmation
After placing your order, you will receive an order confirmation via your registered email address, SMS, WhatsApp, or other available communication channels.
This confirmation acknowledges that we have received your order request.
Once your order has been dispatched, you will receive a shipping confirmation along with tracking information, where available.
3. Shipping Locations
Dr. Rahsya currently delivers to most serviceable locations across India.
Delivery availability depends on the service coverage of our courier and logistics partners.
If your location is not serviceable, our Customer Support team will contact you regarding the available options.
4. Delivery Timeline
Estimated delivery timelines vary depending on your location.
Typical delivery estimates are:
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Metro Cities: 2–5 business days
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Tier 2 & Tier 3 Cities: 3–7 business days
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Remote or Rural Areas: 5–10 business days
These are estimated timelines only and may vary due to factors beyond our control.
5. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, Dr. Rahsya may offer:
Such offers will be subject to the applicable promotional terms and conditions.
6. Order Tracking
Once your order has been dispatched, we will provide tracking details through the communication method used during checkout.
Depending on the courier partner, you may receive:
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Tracking Number
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Tracking Link
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Shipping Updates
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Delivery Notifications
Customers can use the provided tracking information to monitor the progress of their shipment.
7. Delivery Partners
To ensure reliable delivery, Dr. Rahsya works with trusted third-party courier and logistics providers.
The courier partner assigned to your shipment may vary depending on:
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Delivery location
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Service availability
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Package size
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Operational requirements
Once an order has been handed over to the courier partner, delivery timelines are managed by the logistics provider.
8. Delivery Attempts
Our courier partners generally make multiple delivery attempts before returning the package.
If delivery cannot be completed because:
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The customer is unavailable,
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The delivery address is incorrect,
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The customer refuses the shipment, or
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The courier cannot reach the destination,
the shipment may be returned to us.
Additional shipping charges may apply for re-dispatch, where applicable.
9. Address Accuracy
Customers are responsible for providing complete and accurate shipping information during checkout.
Please ensure that the following details are correct:
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Full Name
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Mobile Number
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House/Flat Number
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Street Address
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Landmark (if applicable)
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City
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State
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Postal Code
Dr. Rahsya is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
10. Delivery Delays
While we strive to deliver every order within the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:
We appreciate your patience and understanding in such situations.
11. Damaged Packages
If you receive a package that appears to be damaged, tampered with, or opened during transit, we recommend that you:
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Inspect the package before accepting delivery.
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If possible, refuse delivery if the package appears significantly damaged.
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Contact our Customer Support team within 48 hours of delivery.
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Share clear photographs of the outer packaging, shipping label, and the product received.
Each request will be reviewed individually in accordance with our Return & Refund Policy.
12. Lost Shipments
If your order tracking shows no movement for an extended period or your shipment appears to be lost during transit, please contact our Customer Support team.
Upon receiving your request, we will:
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Coordinate with the courier partner.
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Investigate the shipment status.
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Keep you informed of the progress.
If the shipment is confirmed as lost by the courier partner, we will work with you to determine an appropriate resolution in accordance with our applicable policies.
13. Partial Deliveries
If your order contains multiple products, they may be shipped separately depending on:
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Product availability
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Warehouse location
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Packaging requirements
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Courier logistics
If you receive only part of your order, please refer to your shipment confirmation or tracking details, as the remaining items may arrive in separate deliveries.
If you believe an item is missing, please contact our Customer Support team.
14. International Shipping
At present, Dr. Rahsya primarily ships within India.
If international shipping becomes available in the future, the applicable shipping charges, estimated delivery timelines, customs requirements, duties, taxes, and other applicable fees will be communicated during the checkout process or through a separate International Shipping Policy.
15. Shipping Restrictions
Certain products or delivery locations may be subject to shipping restrictions due to:
In such cases, we may be unable to process or deliver your order. If this occurs, our Customer Support team will contact you to discuss the available options.
16. Refused Deliveries
If a customer refuses to accept an order without a valid reason or without prior communication with our Customer Support team, the shipment may be returned to us.
Any refund or replacement request in such cases will be reviewed in accordance with our Return & Refund Policy and Terms & Conditions.
Where permitted by applicable law, shipping charges, return shipping costs, or other applicable fees may be deducted from any approved refund.
17. Risk & Ownership
Ownership of the products passes to the customer upon successful delivery of the order to the shipping address provided during checkout.
The risk of loss or damage transfers upon delivery, except where otherwise required under applicable law.
Customers are encouraged to inspect their order upon delivery and report any issues promptly.
18. Force Majeure
Dr. Rahsya shall not be held responsible for delays or failure to deliver orders due to circumstances beyond our reasonable control, including but not limited to:
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Natural disasters
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Floods
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Earthquakes
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Fire
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Epidemics or pandemics
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Government actions or restrictions
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Public holidays
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Transportation disruptions
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Labour strikes
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Technical failures
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Internet outages
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Courier service interruptions
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Any other unforeseen events
In such situations, delivery timelines may be extended without prior notice.
19. Policy Updates
Dr. Rahsya reserves the right to modify or update this Shipping Policy at any time without prior notice.
Any revisions will become effective immediately upon publication on our website unless otherwise specified.
Customers are encouraged to review this policy periodically before placing an order.
20. Contact Information
If you have any questions regarding shipping, delivery, or order tracking, please contact us.
Brand Name
Dr. Rahsya
Marketed By
Risa Misa Traders
Near Surya Public School, First Floor, Front Side,
12/12-A, Gali No. 2, Saket Block, Mandawali,
Delhi – 110092, India
Customer Support
Phone: +91 85951 26243
Email: risamisatradesl@gmail.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
21. Final Statement
At Dr. Rahsya, we are committed to delivering your orders with care, efficiency, and transparency.
Our Shipping Policy has been designed to provide clear information about order processing, dispatch, delivery, and customer responsibilities. While we strive to ensure timely delivery, certain delays may occur due to factors beyond our control.
By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.
Thank you for choosing Dr. Rahsya. We appreciate your trust and look forward to serving you with a reliable shopping experience.
