Return & Refund Policy
Effective Date: July 2026
At Dr. Rahsya, customer satisfaction is important to us. We are committed to delivering quality products and providing a transparent shopping experience.
Please read this Return & Refund Policy carefully before placing an order. By purchasing products from our website, you agree to the terms outlined below.
This policy should be read together with our Terms & Conditions, Privacy Policy, Shipping Policy, and Cancellation Policy.
1. General Policy
Due to the nature of wellness and consumable products, returns and refunds are subject to the conditions mentioned in this policy.
We encourage customers to carefully review product descriptions, ingredients, directions for use, and other product information before completing a purchase.
2. Return Eligibility
A product may be eligible for return only if:
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The wrong product was delivered.
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The product was damaged during transit.
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The product was received in a tampered condition.
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The product received is different from what was ordered.
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The product has a manufacturing defect.
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The product has expired before delivery.
All return requests are subject to verification and approval by Dr. Rahsya.
3. Non-Returnable Products
For hygiene, safety, and quality reasons, the following items are generally not eligible for return:
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Opened products.
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Used products.
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Products with broken seals.
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Products damaged after delivery.
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Products without original packaging.
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Products without proof of purchase.
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Products purchased during clearance or special promotional sales (unless damaged or incorrect).
This helps ensure the safety and quality of all products delivered to our customers.
4. Return Request Timeline
If you receive a product that qualifies for return, you must notify us within 48 hours of delivery.
Requests received after this period may not be eligible for return unless required under applicable consumer protection laws.
5. How to Request a Return
To initiate a return request, please contact our Customer Support team with:
Our support team will review the request and guide you through the next steps.
6. Product Inspection
Once a returned product is received, it will undergo an inspection to verify:
Approval of a return or refund is subject to the outcome of this inspection.
7. Refund Eligibility
Refunds may be approved only after verification that:
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The returned product meets our return criteria.
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The product has been received by our team (where applicable).
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The issue reported is verified.
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Refunds may not be approved if:
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The product has been used.
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The product is returned in an unsellable condition.
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The return request does not meet the eligibility criteria.
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Incorrect or incomplete information has been provided.
8. Refund Method
Approved refunds will generally be processed through the original payment method used for the purchase.
If the original payment method is unavailable or cannot be used, an alternative refund method may be provided at our discretion, where permitted.
Refund processing timelines may vary depending on your bank, payment provider, or financial institution.
9. Replacement Policy
Where appropriate and subject to product availability, Dr. Rahsya may offer a replacement instead of a refund.
Replacement requests may be approved in cases involving:
Replacement products will be shipped after verification and approval of the request.
10. Refund Processing Time
Once a refund request has been approved:
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Refunds are generally initiated within 5–7 business days.
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The time required for the amount to reflect in your account depends on your bank or payment service provider.
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Customers will receive confirmation once the refund has been initiated.
11. Return Shipping
If a return request is approved, our Customer Support team will provide instructions for returning the product.
Depending on the nature of the return, we may:
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Arrange a reverse pickup through our courier partner, where available.
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Request the customer to ship the product to the address provided by our support team.
Products must be securely packed in their original packaging, along with all accessories, labels, and invoices (where applicable), to avoid damage during transit.
Unauthorized returns sent without prior approval may not be accepted.
12. Return Shipping Charges
If the return is approved due to:
Dr. Rahsya may bear the applicable return shipping charges.
If a return request is made for reasons other than those mentioned above and is accepted at our discretion, the customer may be responsible for the return shipping charges.
13. Order Cancellation After Shipment
Once an order has been shipped, it generally cannot be cancelled.
If you no longer wish to receive the shipment after dispatch, please contact our Customer Support team. Any applicable refund or return will be handled in accordance with this Return & Refund Policy and our Cancellation Policy.
14. Failed Deliveries
An order may be returned to us if delivery cannot be completed due to reasons including, but not limited to:
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Incorrect or incomplete delivery address.
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Customer unavailable to receive the package.
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Repeated unsuccessful delivery attempts by the courier partner.
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Refusal to accept the shipment.
In such cases, our Customer Support team may contact you to discuss the available options.
15. Incorrect Shipping Address
Customers are responsible for providing accurate shipping and contact information while placing an order.
Dr. Rahsya shall not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address details provided by the customer.
If you notice an error in your shipping information, please contact us immediately. We will make reasonable efforts to update the details before the order is dispatched.
16. Refused Deliveries
If a customer refuses to accept a shipment without a valid reason or without prior communication with our Customer Support team, any refund or replacement request will be reviewed on a case-by-case basis.
Shipping charges, return shipping charges, or other applicable costs may be deducted from any approved refund, where permitted by applicable law.
17. Promotional & Complimentary Products
Products received as part of:
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Promotional campaigns
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Complimentary offers
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Free gifts
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Bundle offers
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Loyalty rewards
are generally not eligible for return, replacement, or exchange unless they are damaged, defective, or incorrect at the time of delivery.
18. Force Majeure
Dr. Rahsya shall not be held responsible for delays in processing returns, replacements, or refunds caused by circumstances beyond our reasonable control, including but not limited to:
During such events, processing timelines may be extended.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Dr. Rahsya shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from return, refund, replacement, or cancellation requests.
Our liability, if any, shall be limited to the purchase price paid for the affected product, except where otherwise required by applicable law.
20. Policy Updates
Dr. Rahsya reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Any revisions will become effective immediately upon publication on our website unless otherwise stated.
Customers are encouraged to review this policy periodically before making a purchase.
21. Contact Information
If you have any questions regarding returns, refunds, replacements, or cancellations, please contact us.
Brand Name
Dr. Rahsya
Marketed By
Risa Misa Traders
Near Surya Public School, First Floor, Front Side,
12/12-A, Gali No. 2, Saket Block, Mandawali,
Delhi – 110092, India
Customer Support
Phone: +91 85951 26243
Email: risamisatradesl@gmail.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
22. Final Statement
At Dr. Rahsya, we value your trust and strive to provide a smooth, transparent, and customer-focused shopping experience.
Our Return & Refund Policy has been created to ensure fairness while maintaining product quality, safety, and compliance with applicable laws.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
Thank you for choosing Dr. Rahsya. We appreciate the opportunity to serve you.
